Regulations

NOTICE ON THE RIGHT OF WITHDRAWAL

  1. Right of Withdrawal
    You have the right to withdraw from this contract within 14 (fourteen) days without giving any reason.
    The withdrawal period will expire 14 days after the day you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
    If the last day of the period coincides with a public holiday officially recognized in the country, the right of withdrawal can be exercised until the next working day (inclusive).

To exercise the right of withdrawal, you must inform us – SIA KRA, legal address: Ogre, Lībiešu Street 19a, phone: +371 29955481, email: kristine@kraaa.lv – of your decision to withdraw from this contract by an unequivocal statement. You may use the withdrawal form template provided below or submit a written application, including the following mandatory information: date, your name, surname, address, date of receipt of goods, proof of purchase, and your signature.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period expires.

2. Consequences of Exercising the Right of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, excluding delivery costs, without undue delay and in any event no later than 14 days from the day we are informed about your decision to withdraw from this contract. The reimbursement will be made via bank transfer. In any case, you will not incur any fees as a result of such reimbursement. We may withhold the reimbursement until the goods are returned.

You must send back the goods without undue delay and, in any event, no later than 14 days from the day you notified us of your decision to withdraw from this contract. The deadline is met if you send back the goods before the 14-day period expires. You will have to bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. Goods should be inspected only to the extent that would be possible in a physical store.

3. Restrictions on the Right of Withdrawal

In accordance with Paragraph 22 of the Cabinet of Ministers Regulation No. 255 of May 20, 2014, “Regulations on Distance Contracts,” the right of withdrawal is restricted, including but not limited to the following cases:

  • The goods are made according to your specifications or are clearly personalized;
  • The goods are perishable or have a short shelf life;
  • You have opened the packaging of goods that cannot be returned due to health protection or hygiene reasons.

WITHDRAWAL FORM – APPLICATION FOR WITHDRAWAL
(Please complete and return this form only if you wish to withdraw from the purchased goods)

WITHDRAWAL FORM – APPLICATION FOR WITHDRAWAL

(Please complete and return this form only if you wish to withdraw from the purchased goods)

Date: _______________

Seller’s Name: Kristīne Ulme KR-A-A-A

Seller’s Address: Lībiešu Street 19a, Ogre, LV-5001

Seller’s Email Address: kristine@kraaa.lv

Consumer’s Signature: _____________________________

I hereby inform you that I wish to withdraw from the contract concluded for the purchase of the following goods:

Consumer’s Name: _____________________________________

Consumer’s Address: _____________________________________

Date of Receipt of Goods: _____________________________________

Proof of Purchase Documents: _____________________________________

Consumer’s Signature: ____________________

Privacy policy

I. PRIVACY POLICY

  1. The purpose of the privacy policy (hereinafter referred to as the Privacy Policy) of SIA KRA, registration No. 40203546397 (hereinafter referred to as the Company or Controller) is to provide the data subject, a natural person, with information on the purpose, legal basis, scope, protection, and retention period of personal data processing at the time of data collection and during the processing of the data subject’s personal data.

II. CONTROLLER AND CONTACT INFORMATION

  1. The controller of personal data processing is a sole proprietor with a legal address at Lībiešu iela 19a, Ogre, LV-5001, Latvia.
  2. The Company’s contact information for issues related to personal data processing, as well as for submitting data subject requests and reporting possible data protection breaches, is kristine@kraaa.lv.

III. GENERAL PROVISIONS

  1. Personal data means any information relating to an identified or identifiable natural person.
  2. The Privacy Policy applies to the privacy and personal data protection of all data subjects, including the following groups (hereinafter collectively referred to as Clients):
    5.1. Natural persons – clients of the Company (including potential, former, and existing ones), their representatives, real estate owners, and other related persons;
    5.2. Natural persons – representatives and contact persons of the Company’s Clients (legal entities);
    5.3. Visitors to the Company’s premises, including those subject to video surveillance;
    5.4. Visitors to the websites maintained by the Company;
    5.5. Persons whose personal data is processed in connection with activities organized by the Company on social networks.
  3. The Company ensures the privacy and protection of personal data of Clients and observes their rights to lawful data processing in accordance with applicable legal acts, including the Personal Data Protection Law, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as the Regulation), and other applicable laws in the field of privacy and data processing.
  4. The Privacy Policy applies to data processing regardless of the form and/or medium in which the Client provides personal data (in-person, on the Company’s website, electronically, in paper format, or by telephone).
  5. The Company observes the following basic principles of data processing:
    8.1. Lawfulness and fairness;
    8.2. Transparency;
    8.3. Purpose limitation;
    8.4. Data minimization;
    8.5. Accuracy;
    8.6. Storage limitation;
    8.7. Integrity and confidentiality;
    8.8. Accountability.

IV. PURPOSE OF PERSONAL DATA PROCESSING

  1. The Company processes personal data for the following purposes:
    9.1. Provision and sale of services;
    9.2. Client identification;
    9.3. Preparation and conclusion of contracts;
    9.4. Fulfillment of contractual obligations;
    9.5. Development of new services;
    9.6. Advertising and distribution of services for commercial purposes;
    9.7. Client support;
    9.8. Examination of objections or complaints;
    9.9. Administration of payments;
    9.10. Debt recovery and collection;
    9.11. Maintenance and improvement of websites and mobile applications;
    9.12. Business planning and analytics;
    9.13. Ensuring client safety and protection of company property;
    9.14. Other specific purposes.
  2. The Company may also process data for purposes compatible with the original purpose, ensuring appropriate rights for the data subject.

V. LEGAL BASIS FOR PERSONAL DATA PROCESSING

  1. The Company processes Client’s personal data primarily based on the following legal grounds:
    11.1. For the conclusion and performance of a contract – to conclude a contract upon the Client’s application and ensure its execution (a verbal agreement for the purchase of a service is also considered a contract);
    11.2. To comply with legal obligations – to fulfill obligations specified in external laws binding upon the Company;
    11.3. Based on the consent of the data subject;
    11.4. For legitimate interests – to pursue legitimate interests arising from the obligations or contracts between the Company and the Client or other legitimate interests of the Company or third parties.
  2. The Company’s legitimate interests include:
    12.1. Conducting business activities;
    12.2. Verifying the Client’s identity before providing certain services;
    12.3. Ensuring compliance with contractual obligations;
    12.4. Retaining Client applications and service requests;
    12.5. Developing and improving services;
    12.6. Advertising services and sending commercial communications;
    12.7. Sending notifications regarding contract execution and surveys on service use;
    12.8. Preventing fraudulent activities against the Company;
    12.9. Ensuring corporate governance, financial and business accounting, and analytics;
    12.10. Ensuring efficient management processes;
    12.11. Ensuring and improving service quality;
    12.12. Administering payments;
    12.13. Conducting video surveillance for business security;
    12.14. Informing the public about its activities;
    12.15. Other legitimate interests determined by the Company.

VI. CATEGORIES OF PERSONAL DATA

  1. The categories of personal data processed by the Company may include:
    13.1. Identification data, such as name, surname, personal identification code, and date of birth;
    13.2. Contact information, such as address, phone number, and email address;
    13.3. Data regarding services, such as service history, usage patterns, and payment details;
    13.4. Communication data, such as correspondence, emails, or phone call records;
    13.5. Video surveillance records, if applicable;
    13.6. Other data categories that may be necessary for specific processing purposes as stated in this policy.

VII. DATA RETENTION PERIOD

  1. The Company retains personal data only for as long as necessary to fulfill the purpose of processing or comply with legal requirements. Retention periods depend on the type of data and the applicable regulatory requirements:
    14.1. For purposes related to service provision, personal data is stored during the validity of the contract and thereafter in accordance with legal retention periods or as long as necessary to protect the legitimate interests of the Company;
    14.2. For compliance with legal obligations, data is retained according to the time periods specified by the relevant legal acts;
    14.3. Data obtained based on consent is retained until the consent is withdrawn or the specified purpose is achieved;
    14.4. Video surveillance data is retained for up to 30 days, unless specific incidents require longer retention periods for investigation purposes.

VIII. RIGHTS OF THE DATA SUBJECT

  1. The data subject has the following rights regarding their personal data:
    15.1. To access their personal data and obtain information on its processing;
    15.2. To request rectification of inaccurate or incomplete data;
    15.3. To request the deletion of data if it is no longer required or processed unlawfully;
    15.4. To object to the processing of personal data based on legitimate interests;
    15.5. To restrict the processing of personal data in specific circumstances;
    15.6. To withdraw consent for data processing where consent is the legal basis;
    15.7. To request data portability for data provided by the data subject and processed based on consent or contract.
  2. To exercise their rights, the data subject must submit a written request to the Company using the contact information specified in Section II of this Privacy Policy.

IX. DISCLOSURE AND TRANSFER OF PERSONAL DATA

  1. The Company may disclose personal data to third parties only when it is necessary for fulfilling legal obligations, ensuring service provision, or protecting legitimate interests. Such parties may include:
    17.1. Government authorities and supervisory bodies as required by law;
    17.2. Service providers engaged by the Company, such as IT and payment processing companies;
    17.3. Legal advisers, auditors, or debt collection agencies;
    17.4. Other parties with the data subject’s consent.
  2. Personal data may be transferred outside the European Union or European Economic Area only if appropriate safeguards, as required by the Regulation, are in place.

X. DATA PROTECTION

  1. The Company ensures the implementation of technical and organizational measures to protect personal data against unauthorized access, accidental or unlawful destruction, alteration, or disclosure.

XI. FINAL PROVISIONS

  1. The Company may update this Privacy Policy to reflect changes in its data processing practices or legal requirements.
  2. The updated Privacy Policy will be published on the Company’s website and take effect upon publication unless stated otherwise.

XI. RIGHTS OF DATA SUBJECTS

  1. The Client has the right to receive information stipulated by legal acts regarding the processing of their data.
  2. According to legal acts, the Client has the right to request the Company to provide access to their personal data, request its rectification, supplementation, deletion, or restriction of processing concerning the Client, object to processing (including data processing carried out based on the Company’s legitimate interests), as well as the right to data portability. These rights can be exercised within the limits set by legal acts.
  3. The Client can submit a request to exercise their rights in the following ways:
    24.1. In writing at the Company’s physical address: Lībiešu Street 19a, Ogre, LV-5001, or via postal services;
    24.2. By email, signed with a secure electronic signature and sent to: kristine@kraaa.lv.
  4. Upon receiving the Client’s request to exercise their rights, the Company verifies the Client’s identity, evaluates the request, and processes it in accordance with legal acts.
  5. The Company provides a response to the Client securely, ensuring the Client’s identity is verified.
  6. The scope of information provided to data subjects may be restricted to prevent adverse effects on the rights and freedoms of others (including employees of the Company or other data subjects).
  7. The Company is committed to ensuring the accuracy of personal data and relies on its Clients, suppliers, and other third parties providing personal data to ensure the completeness and accuracy of the data submitted.

XII. CLIENT CONSENT FOR DATA PROCESSING AND RIGHT TO WITHDRAW

  1. The Client has the right to withdraw their consent for data processing at any time in the same manner as it was given and/or by submitting a separate application. In such a case, further data processing based on prior consent for the specific purpose will cease.
  2. Withdrawal of consent does not affect data processing carried out during the period when the Client’s consent was valid.
  3. Withdrawal of consent does not interrupt data processing conducted based on other legal grounds.
  4. The use of students’ photographs in informational materials, on the website, in public displays within the institution’s premises, or otherwise, is allowed after the student’s representative has been informed in accordance with Article 13 of the General Data Protection Regulation, provided no objections to the use of photographs for the specified purpose have been received.

XIII. COMMERCIAL COMMUNICATIONS

  1. Communication regarding commercial notices about the Company’s and/or third-party services and other notices unrelated to the directly agreed services (e.g., client surveys) is carried out by the Company in accordance with legal acts or based on the Client’s consent.
  2. Communication, including commercial notices, may be carried out by the Company using automated calling or electronic communication devices.
  3. The Client provides consent for receiving commercial notices from the Company and/or its partners in writing at the Company’s physical address, on the Company’s website and mobile applications, or at other locations where the Company organizes marketing activities.
  4. The Client’s consent to receive commercial notices remains valid until it is withdrawn (even after the termination of the service agreement). The Client can opt-out of receiving further commercial notices at any time by:
    36.1. Sending an email to: kristine@kraaa.lv;
    36.2. Calling the phone number: 29955481;
    36.3. Submitting a written application to the Company;
    36.4. Using the automated option provided in the commercial notice to unsubscribe by clicking on the opt-out link at the end of the respective notice (email).
  5. The Company ceases sending commercial notices as soon as the Client’s request is processed.
  6. By participating in surveys and providing their contact information (email, phone), the Client agrees that the Company may contact them using the provided contact details in relation to the Client’s feedback.

XIV. WEBSITE VISITS AND COOKIE PROCESSING

  1. The Company’s websites may use cookies, with a notice displayed on the website.
  2. Cookies are files placed on users’ computers by websites to recognize users and facilitate website use. Internet browsers can be configured to notify Clients about the use of cookies, allowing them to decide whether to accept them. Refusal of cookies will not prevent Clients from using the website but may limit their ability to use its features.
  3. The Company’s website may include links to third-party websites, which have their own terms of use and data protection policies, for which the Company assumes no responsibility.

XV. FINAL PROVISIONS

This Privacy Policy may be reviewed and amended, and the Company undertakes to inform data subjects as comprehensibly and accessibly as possible.